Growth Operations Manager

🎯 Growth Operations Manager
💼 About the Role
We’re looking for a Growth Operations Manager to own the systems, processes, and performance infrastructure powering our B2C growth engine - across marketing, sales, and beyond. This hands-on operational role drives alignment, accountability, and innovation, with a strong focus on leveraging technology and AI to improve productivity and results.You won’t execute campaigns directly but will work closely with executive and marketing leadership to connect strategy to execution, monitor performance across markets, and ensure teams are working smarter - not just harder. You’ll also play a key role in driving sales performance and aligning product and academic teams with growth priorities.This is a high-impact role for someone who combines operational rigor with a future-focused mindset - constantly applying automation, AI, and growth hacks to optimize how we grow.
🌍 What You’ll Do
🔧 Growth Operations & Performance
Lead marketing sprint planning and day-to-day operations across sales and marketingUse full-funnel KPIs to guide decision-making and prioritizationSupport strategy and budget planning with the CEO and marketing leadsIdentify workflow bottlenecks and implement tech-enabled process improvementsDrive adoption of AI tools to streamline tasks and improve marketing outcomes
📞 Sales Performance OversightMonitor daily/weekly sales performance to meet productivity and conversion targetsMaintain tight feedback loops to optimize lead quality and conversion workflowsChampion AI use in lead scoring, call prioritization, and sales enablement
🔄 Cross-Functional AlignmentServe as the operational bridge between marketing/sales and product/academic teamsEnsure learner experience, product positioning, and delivery align with growth goalsLead cross-functional syncs and reviews to align priorities and surface blockersHelp teams leverage AI and collaboration tools to boost alignment and reduce friction
📊 Strategic Project ManagementTranslate strategy into detailed project plans with KPIs, owners, and timelinesLead high-impact commercial initiatives focused on speed and accountabilityTrack progress, flag risks, and adjust execution as neededSupport the CEO with cross-functional leadership and project execution
🌐 Multi-Market CoordinationManage growth operations across global markets, balancing local execution with global consistencyTrack performance by market and coordinate cross-region growth efforts
🤖 AI-Driven OperationsEvaluate and implement AI-powered tools across marketing, sales, and operationsIdentify automation opportunities in reporting, lead management, and collaborationPromote a culture of experimentation and tech-driven innovation
🔍 What We’re Looking ForDeep technical fluency with AI-enabled sales and marketing tech stacks5–8+ years in marketing ops, growth ops, or revenue performance rolesSolid grasp of B2C funnel metrics (CAC, LTV, ROAS, conversions)Experience managing or supporting inside sales/telemarketing teamsTrack record of delivering tech-enabled process and productivity improvementsStartup or high-growth experience preferred; international exposure a plus
🚀 Why Join Nexford?Shape the future of global education at a mission-driven, tech-enabled companyWork directly with the CEO and leadership on high-impact growth initiativesDrive innovation across marketing, sales, product, and academic teamsJoin a fully remote, international team across 20+ countriesBe part of a culture that embraces AI, automation, and smarter ways of working