Revenue Operations Analyst

About Topline Pro

We’re building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.

Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO) with an excellent team of 70+ rockstars with plans to expand more in 2025. We serve thousands of local service businesses and were named as one of the 2023 and 2024 top 50 Tech Companies building for SMBs.

We're YC-backed and well funded with several years of runway, and we’ve experienced rapid growth in the past year. We're in a phenomenal position to scale—with the financial foundation, product-market fit, and momentum to go big. You’ll be joining at an inflection point—where the groundwork is laid and the path to massive impact is clear.

We’re expanding our RevOps team and need a systems thinker to help scale our best-in-class GTM motion. You’ll work cross-functionally to streamline Sales and Customer Success workflows, bring structure to key metrics, and support ongoing improvements that fuel both New Sales and Expansion. This high-impact role offers the chance to own and optimize our sales infrastructure, enhance our outreach strategy, and accelerate growth. This is your chance to join a company that’s not only growing fast, but reshaping an entire industry.

We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

⚡ What You'll Do

Establish, execute, and refine systems and operational processes to enhance internal team efficiencySupport sales enablement by improving workflows, automating processes, and ensuring data accuracyDevelop and maintain reporting dashboards and analytics to track sales performance and pipeline healthAnalyze data and present insights to leadership, assisting in data-driven decision-makingMonitor and report on key performance indicators (KPIs) to measure the impact of operational enhancementsProactively identify challenges and bottlenecks, conduct tests to validate hypotheses, and recommend strategies for optimization

🎯 What We’re Looking For

1+ year(s) experience in business operations, consulting, sales, customer success, or a technical role with passion for getting shit done (a bonus if for SaaS company or to SMBs)Extremely organized and detail oriented and have strong written and verbal communication skillsPassion for solving problems; You’re always looking for better, more efficient ways of doing thingsAdvanced time management skills with the ability to multitask through a high volume of relationships / initiatives at the same timeDesire to work with or experience working with small teams in an agile, startup environmentNYC-based and excited to be in our Williamsburg, Brooklyn office 5 days a week

🤗 Who You Are

Team player with a passion for learningSelf-starter who finds comfort in ambiguityEager to learn and grow in operations and tech!

🙌 What We Offer

Competitive cash compensation ($70k-$90k) + equity packageFull Medical, Dental and Vision Health CoverageComputer and workspace enhancementsMonthly stipend for mental and physical health401(k) plan (non-matching)Unlimited vacation, 9 company holidays, and 1 personal volunteer day a yearOpportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros