Revenue Operations Director- Channel

Department: Commercial Operations

Employment Type: Full Time

Location: Austin

Description

Shape the Future of Work with Eptura

At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.

Job Description

We are seeking a strategic and execution-focused Channel Operations Leader to join our Revenue Operations team. In this critical role, you will be responsible for building, optimizing, and scaling the operational infrastructure for our growing channel partner ecosystem. Reporting to the SVP of Revenue Operations, you will ensure the efficiency, effectiveness, and profitability of our channel programs while supporting partners in driving significant revenue growth.

This is an exciting opportunity for an experienced operations professional to have a direct impact on our go-to-market strategy by creating seamless processes, leveraging technology, and providing data-driven insights to our channel sales and leadership teams.

Responsibilities

Channel Program Management & Process OptimizationDesign, implement, and refine scalable operational processes across all stages of the partner lifecycle—from recruitment and onboarding to engagement, performance management, and offboarding.Develop and manage channel policies, guidelines, and terms & conditions to ensure clarity, consistency, and compliance.Collaborate with Channel Sales, Marketing, Legal, and Finance to facilitate smooth execution of partner agreements, incentives, and co-marketing activities.Identify and address bottlenecks and inefficiencies in existing channel operations, implementing automation and process improvements where needed.Drive continuous improvement initiatives to enhance partner experience, reduce administrative burden, and accelerate channel growth.

Data, Analytics & ReportingEstablish key performance indicators (KPIs) for channel programs and develop reporting dashboards to track partner performance, pipeline, revenue contribution, and program effectiveness.Provide data-driven insights and recommendations to channel sales leadership to optimize resource allocation and inform strategic decisions.

System & Data Infrastructure CollaborationAdminister and optimize our Partner Relationship Management (PRM) system.Identify opportunities for system improvements, data quality enhancements, and process automation to streamline sales operations.Participate in the design, testing, and implementation of new sales systems and functionality.Ensure data integrity and consistency across all sales systems

Go-To-Market SupportEnsure partners have access to the necessary tools, resources, and information to successfully sell and support our products.Act as the central point of contact for all channel operations inquiries, coordinating across internal teams to drive solutions.Work closely with Sales Operations, Marketing Operations, Finance, and Legal to ensure seamless execution across all revenue-generating functions.
About You

Experience & Expertise – 7+ years in Revenue Operations, Sales Operations, or Channel Operations, preferably within a B2B SaaS environment. Process Optimization Skills – Proven ability to build and scale operational processes for channel or partner programs. Analytical Strength – Ability to translate complex data into actionable insights and strategic recommendations. Technical Proficiency – Highly skilled in CRM systems (Salesforce), including report and dashboard creation; PRM experience preferred. Project Management Ability – Strong skills in managing multiple initiatives while delivering results on time. Exceptional Communication – Effective verbal and written communication, collaborating with cross-functional stakeholders at all levels.

Preferred Qualifications

Experience with PRM systems and Salesforce optimization.Strong understanding of partner incentive programs and sales enablement.Background in process automation to enhance operational efficiencies.

Benefits

Health, Dental, Vision & Pet InsuranceDependent, Spousal and Domestic Partner coverage available Up to $1000 Company HSA Contribution Medical, Dependent Care and Limited FSA Accounts Income Protection and Replacement - 100% Company PaidShort Term Disability Long Term Disability Life Insurance Employee Assistance Program Flexible PTO 401K with company match
Eptura Information

Follow us on Twitter | LinkedIn | Facebook | YouTubeEptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.