Sr. Revenue Operations Manager - SMB

Do you like riding on a rocketship or being an active participant in building it? If the latter, you are in the right place.We’re on the search for a Sr. Revenue Operations Manager who thinks like an operator, not just an analyst. This is our first RevOps hire — which means you're not inheriting someone else's playbook, you're helping to build it from scratch.We're a ~$5M ARR SaaS company backed by Mainsail Partners with one clear mandate: triple our size while maintaining the customer-obsessed culture that got us here. That means moving from reactive inbound to a predictable, multi-channel revenue engine. No small task.This role is perfect for someone who gets energized by turning chaos into clarity and building systems that scale.You'll report directly to our VP of Sales and own the operational backbone that connects sales, marketing, and customer success into a unified growth machine. You will partner across the organization with maniacally focused people who are eager to disrupt, learn, have fun, and be a part of a winning culture. If this interests you, then ChiroHD is the place for you.
What you will be responsible for: Revenue Engine ArchitectureOwn the long-term vision and scalability of our HubSpot CRM and broader RevOps infrastructure from $5M to $25M+ ARRDesign a forecasting approach that blends historical performance, pipeline insights, and market signals with 95%+ accuracy for executive reportingDefine and enforce standards for pipeline health, funnel conversion tracking, and multi-channel revenue attributionBuild the data layer that powers territory design, capacity planning, quota frameworks, and incentive alignment
Cross-Functional AlignmentServe as the operational bridge between sales, marketing, and customer successDefine and track SLAs for lead handoffs, opportunity progression, and customer onboardingDevelop dashboards and frameworks that expose friction, spotlight growth levers, and guide strategic planningPartner with marketing and CS to continuously optimize lead quality, engagement strategies, and lifecycle conversion
Process Optimization & Enablement InfrastructureOperationalize and embed key GTM motions into our systems to drive consistency and adoptionLead the design and rollout of scalable processes for pipeline management, forecasting, and deal inspectionChampion change management across new tools, workflows, and reporting processesParticipate in compensation plan design, optimization, and administration to drive the right behaviors
Insight, Analytics & IntelligenceAnalyze full-funnel revenue data to surface leading indicators and strategic insights for GTM leadershipSurface actionable insights from deal flow, win/loss patterns, and customer lifecycle metricsBuild executive dashboards that and reporting that support real-time decision-making and board-level visibilityMaintain strong data hygiene and integrity across the revenue tech stack, identifying opportunities for automation and AI
Tech Stack & Infrastructure OwnershipOwn the strategy, implementation, and optimization of the revenue tech stack (CRM, engagement tools, forecasting platforms, analytics)Ensure tools and systems scale with the business and are adopted effectively by GTM teamsEvaluate and prioritize RevOps tooling needs based on business goals, friction points, and ROI