Manager of Revenue Operations

Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.
Come join Shelf, Unstructured Data Management Platform Foundational for AI!
Shelf Overview
There is no AI Strategy without a Data Strategy. Getting GenAI to work is mission critical for most companies but 90% of AI projects haven't deployed. Why? Poor data quality - it is the #1 obstacle companies have in getting GenAI projects into production.
We've helped some of the best brands like Amazon, Mayo Clinic, AmFam, and Nespresso solve their data issues and deploy their AI strategy with Day 1 ROI.
Simply put, Shelf unlocks AI readiness. We provide the core infrastructure that enables GenAI to be deployed at scale. We help companies deliver more accurate GenAI answers by eliminating bad data in documents and files before they go into an LLM and create bad answers.
Shelf is partnered with Microsoft, Salesforce, Snowflake, Databricks, OpenAI and other big tech players who are bringing GenAI to the enterprise.
Our mission is to empower humanity with better answers everywhere.
Job Description
This role is laser-focused on one thing: revenue acceleration. As the Manager of Revenue Operations, you’ll architect, align, and optimize the entire go-to-market (GTM) engine—from lead to renewal to expansion. You'll combine strategic thinking with systems expertise to ensure predictable growth, improve conversion across every stage of the funnel, and enable Sales, Marketing, and Customer Success to hit their targets.
You’ll work closely with executive leadership to refine KPIs, manage GTM systems, and build the operational infrastructure needed to drive adoption of our AI platform and take us through Series C and beyond.
If you're a high-impact operator with a proven track record of scaling SaaS revenue, we want to hear from you.
Own the GTM Operating SystemImplement the Revenue Architecture Methodology by Revenue by DesignImplement and continuously improve full-funnel processes across Marketing, Sales, and Customer Success.Define and enforce lead lifecycle stages, handoff criteria, SLAs, and territory/account structures.Ensure the smooth orchestration of the buyer journey—from lead to closed-won and beyond.
Revenue Intelligence & ForecastingOwn forecasting methodologies, reporting infrastructure, and KPI frameworks across GTM teams.Deliver executive dashboards that clearly communicate funnel health, stage conversions, sales velocity, CAC, retention, and LTV.Establish attribution and ROI models that inform go-to-market strategy and investment.
Data, Systems, and AutomationManage the GTM tech stack (Salesforce, Pardot, ZoomInfo, Segment/Rudderstack, Optimizely/VWO, etc.).Drive automation and data integrity across systems.Partner with engineering and analytics to unify data sources and maintain a clean, actionable single source of truth.
Pipeline & Process OptimizationAnalyze the performance of each funnel stage and identify bottlenecks, gaps, and opportunities.Work cross-functionally to improve stage conversion, accelerate time-to-revenue, and reduce customer acquisition costs.Optimize outreach, lead scoring, routing, and account prioritization strategies.
Enablement & Strategic PlanningSupport annual and quarterly revenue planning, including target setting, territory design, and quota modeling.Partner with Sales Enablement and Marketing to equip GTM teams with insights, tools, and processes needed to succeed.Drive operational alignment across departments, ensuring everyone is executing toward shared goals.
Qualifications
3 – 5 years of experience in Revenue Operations, Sales/Marketing Ops, or GTM Strategy.Proven track record in B2B SaaS, preferably with experience in AI, data, or developer-focused platforms.Deep knowledge of Salesforce and adjacent GTM systems (e.g., Pardot, ZoomInfo, Segment/Rudderstack, Optimizely/VWO).Strong analytical and financial acumen; fluency in CAC, LTV, funnel metrics, and cohort analysis.Comfortable working cross-functionally and influencing executive stakeholders.Thrives in a fast-paced, high-growth environment and excels at balancing strategy with execution.Bachelor's degree required; advanced degree a plus.
Success Metrics (First 12 Months)
Increase marketing-to-sales conversion and funnel velocity by 20–30%.Improve sales forecasting accuracy to within 5–10%.Reduce CAC by 15–25% through process optimization and improved targeting.Operationalize clear attribution, lifecycle stage definitions, and reporting dashboards across GTM.Drive significant improvement in data quality and cross-functional GTM alignment.
Ready to architect the next phase of growth in a company building the future of AI? We want to hear from you.
What We Offer
Competitive salary: $125,000 - $160,000Generous equity grant in the form of company stock optionsOpen PTOComprehensive health and wellness packages
Location: NYC Metro Area or SF Metro Area. Job is remote with flexibility to meet onsite in Stamford, CT as needed
Why Shelf
GenAI will be at least a $18 Trillion market by 2032 and Shelf is a core infrastructure that enables GenAI to be deployed at scaleOur Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this planWe've been helping our customers prevent knowledge mismanagement since our founding in 2017We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and othersWe have high the most innovative product in our category
EQUAL OPPORTUNITY EMPLOYER
Connecticut Innovations and its portfolio companies are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We have strict wage minimums, generous benefits, and personal leave policies. Our goal is to provide safe, rewarding, and empowering work environments for all who interact with our company and/or portfolio companies.