Growth Operations Manager

Role Overview

As Vontive’s Growth Operations Manager, you will be the backbone of our sales and growth engine—owning the systems, processes, and data that drive efficiency, pipeline conversion, and revenue growth. You’ll partner closely with Sales Leadership, Business Development, and Marketing to ensure our go-to-market teams are enabled with the right tools, workflows, and insights to operate at peak performance.

This role is ideal for someone who thrives at the intersection of CRM management, pipeline optimization, and data-driven growth strategy. You’ll be hands-on with Go High Level (our CRM), as well as other automation and analytics tools, while leading cross-functional initiatives that improve how leads move through the funnel, how opportunities are forecasted, and how teams scale efficiently.

Key Responsibilities

CRM Ownership (Go High Level): Manage and optimize our CRM instance, ensuring clean data hygiene, accurate reporting, and workflows that reduce friction across the borrower lifecycle.Pipeline Management & Forecasting: Partner with Sales leadership to improve pipeline visibility, track conversion across the funnel, and deliver actionable forecasting insights to executives.Conversion Process Optimization: Identify bottlenecks in the borrower and partner journey, implement solutions (automation, process changes, training) to improve lead-to-close rates.Analytics & Reporting: Build and maintain dashboards that surface key performance metrics (lead quality, conversion, revenue impact), and provide insights to leadership for decision-making.Tooling & Workflow Automation: Leverage GHL automation, AI tools, and integrations with external platforms to streamline processes for BDRs, LOs, and marketing teams.Cross-Functional Project Management: Coordinate initiatives across Growth, Sales, and Marketing, ensuring projects are delivered on time and aligned with company goals.Process Playbooks: Maintain and evolve playbooks for BDR and LO workflows, ensuring best practices are documented, scalable, and measurable.

Qualifications

Bachelor's Degree. Experience: 3+ years in Sales Operations, Growth Operations, or Revenue Operations (Fintech, SaaS, or Financial Services experience preferred).CRM Expertise: Deep experience with Go High Level or similar CRMs; ability to configure automations, manage pipelines, and integrate with third-party tools.Analytical Skills: Strong Excel/Sheets skills and familiarity with BI/reporting tools; ability to translate data into actionable insights.Process Builder: Proven ability to improve sales/growth funnels through workflow design, automation, and training.Cross-Functional Collaboration: Experience working with Sales, Marketing, and Product teams to drive GTM efficiency.Project Management: Strong organizational and project management skills; ability to track multiple initiatives at once.Tech-Savvy: Familiarity with sales enablement and data enrichment tools (e.g., LinkedIn Sales Navigator, ZoomInfo, Forecasa, etc.).Bonus: Exposure to workflow automation platforms, AI-driven forecasting, or real estate/lending industry a plus.

Benefits

Our benefits are designed for your total wellbeing and include:Competitive salary and compensation packageComprehensive medical, dental and vision coverageMonthly fitness and wellness stipendHealthy snacks, beverages and meals at the officeCompany-sponsored events and volunteering opportunitiesUnlimited PTO16 weeks of parental leaveShort- and long-term disability coverageLife insurance policy

At Vontive, you will find a team committed to diversity, inclusion, and values of:

Integrity: Always demonstrating the highest ethical standards.

Accountability: Consistently delivering on our commitments to our clients, partners, communities, and each other.

Candor: Creating an environment where people are heard when they speak up, and where trust, honesty, and respect are at the forefront of our relationships.

Prudence: Always acting in the best interest of our stakeholders and for the long-term integrity of the business.

Execution: Managing our priorities, decisions, and work to aggressively grow the business in fulfillment of our mission.

Culture: Valuing and promoting diversity in our hiring, through our business practices, and by giving back to our communities.

Empowerment: Trusting each other to always do the right thing.

Vontive is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.