GTM Engineer

About Mux

Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.

We’re committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them.

You’ll join a tight-knit team with experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premier conference for video engineers in the world.

We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team.

We are building something big together. We’d love to hear from you!

About The Role

What is a GTM Engineer? Fundamentally, a GTM Engineer’s job is to build revenue engines using AI and automation. Started by our friends at Clay in 2023 & it has been appearing at companies like Cursor, Lovable, and Webflow. If you haven’t heard of this job title - it’s because it’s new. But we believe that this is the future of commercial growth at PLG tech companies.

Specifically, Mux is looking for a GTM Engineer to drive revenue growth in our self-serve customer segment. You’ll onboard new customers to Mux & identify + nurture the highest potential accounts for scale with the goal of increasing net revenue retention within your book of business.

Why is this role exciting?

This is the fastest growing segment of Mux’s business and we are looking for individuals to help accelerate thatThrough AI & Automation we are able to move faster with new customer acquisition than ever beforeMany of Mux’s largest customers came through our self service motion

Who You Are

You have spent 3–4 years in a commercially-facing technical role (Solutions Engineer, Technical CSM etc.) with a track record of revenue impact.Don’t fit into that profile? That’s ok - we value genuine intellectual curiosity above all else. If you’re ambitious & are growth obsessed please apply!You are comfortable going deep on Mux products and solving customer problems at a technical level. Can interpret technical docs and explain concepts to both developers and non-technical stakeholders. Curious about how technical wins translate into business outcomes.You can expertly use low code / no code tools (eg we use Omni, Hex & Clay) to build advanced workflows & reporting. It’s a bonus if you can dabble in SQL or call APIs - but is not necessary.You thrive in a multi-threaded environment involving a lot of context switching, managing dozens of conversations in parallel. You have excellent written and verbal communication skills. You turn individual successes into scalable growth levers and know when to apply human effort and when to automate.You are entrepreneurial and outcomes-driven. You operates with autonomy and accountability, moving quickly from idea to execution. You are obsessed with results over activity.
What You’ll Do

Expand revenueIncrease annual recurring revenue (ARR) across a global portfolio of scaling Mux customers.Engage a high-volume book of businessHandle a large amount of conversations simultaneously, prioritizing those with the highest growth potential.Onboard high-potential customers and proactively uncover expansion opportunities.Partner with the RevOps team to automate and accelerate our GTM executionIdentify usage patterns across all use cases and help develop scalable assets - technical docs, workflows, blog posts, that help multiple customers at once.Turn individual wins into repeatable, company-wide growth levers.Accelerate product adoptionHelp create self-serve enablement assets (guides, integrations, technical examples) that shorten time-to-value.Partner with Marketing, BDRs, and DevEx to amplify winning use cases.Spot and act on data-driven opportunitiesUse product data to identify high-value accounts, trends, and new verticals worth pursuing.Help build target lists and opportunity profiles for outbound and campaign efforts.Lay the foundation for scaleCreate processes, collateral, and insights that future hires can build on.Share strategic feedback with Product and GTM teams to evolve our self-serve revenue motion.
U.S. Benefits

You'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Reddit, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance. We are remote-equal, with office spaces in Downtown San Francisco, New York City, and London.

Flexible PTO + 11 company holidaysWeekly no-meeting days + quarterly focus weeksHealthy work-life balance encouragedCompetitive health, dental, and vision insurance Fully funded fertility benefitsHSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution)FSA availableShort-term and long-term disability insuranceGroup life insuranceTravel accident insuranceEmployee Assistance Program (EAP)Medical support concierge service401(k)Paid parental leaveInvestment in career growth through professional development stipendReimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customersLunch reimbursement program

Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.