Growth Operations Associate

About Orchestra

Orchestra is a full-service marketing-communications firm that offers clients across sectors unparalleled strategy, storytelling, and data science expertise. Its growing team of 700+ storytellers and strategists is shaping what's next in communications, with experience that spans consumer, technology, climate and sustainability, education, healthcare, philanthropy, real estate, travel, hospitality and arts and culture, to name a few. Since 2022, Orchestra grown to include acquired 11 firms, including: BerlinRosen, Brightmode, Civitas, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward, Small Girls PR and Versus Media Group.

People of color, people with disabilities and women are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow.

About The Growth Team

The 15 person Growth team is responsible for shaping Orchestra’s new business and growth strategy, focusing on integrating capabilities across firms, driving new business outreach and providing expert counsel on how to shape business growth for new and current clients across Orchestra and Orchestra companies.

About This Role

Orchestra is seeking a highly organized and proactive Growth Operations Associate to join our Growth team. In this role, you’ll be at the center of Orchestra’s business development efforts — managing inbound inquiries, coordinating prospect communications, and ensuring our CRM and project workflows are running seamlessly.

You’ll serve as the connective force that keeps our growth engine organized, responsive and data-informed. From managing our shared inbox and building leads in HubSpot, to optimizing Asana and tracking business development proposals across the Orchestra network, you’ll bring structure and momentum to every stage of our pipeline.

This role is ideal for someone who loves process and precision, thrives on keeping teams aligned and takes pride in ensuring that no opportunity or communication falls through the cracks.

Role location: This role is based in our New York, N.Y. office on a hybrid basis. Orchestra staff are in office 3 days per week.

Accountabilities & Qualifications

As the Growth Operations Associate on the Growth team, you will...

Manage New Business Leads and Shared Inboxes

Serve as the first point of contact for inbound new business and partnership inquiries, managing Orchestra’s shared Growth inboxQualify, log and track leads in HubSpot, ensuring data accuracy, thoughtful follow-ups and timely scheduling of intake calls and introductions

Project Manage the Growth Team and Business Development Opportunities

Lead day-to-day project management for the Growth team using Asana to manage timelines, deliverables and accountabilityTrack all proposals, RFPs and pitch activities to maintain pipeline visibility, prioritize opportunities and ensure deadlines are metBuild and maintain repeatable systems and templates to streamline proposal coordination and collaboration

Maintain HubSpot & Business Development Reporting

Maintain and optimize HubSpot processes, reports and workflows to support accurate forecasting and pipeline healthPartner with the CRM Manager to generate dashboards that capture inbound activity, conversion rates and business development trendsEnsure reporting accuracy and consistency across Growth, Finance, Client and Marketing teams

Cross-Functional Coordination & Business Development Operations

Organize team check-ins, track to-dos, and ensure follow-up actions are documented and completedBuild and maintain systems for team time-tracking, expenses, case study management, and other standard operating procedures as neededSupport ad hoc strategic projects as assigned by Growth leadership

Essential Skills

2-3+ years of professional experience, preferably at a marketing or advertising agencyPolished writing and editing skills with a clear, concise email tone; able to represent Orchestra confidently in prospect-facing communicationThrives in cross-functional environments; able to bring clarity, communication and accountability to complex, multi-stakeholder projectsComfortable building structure from ambiguity—designing, refining and maintaining workflows in HubSpot and Asana to improve team efficiencyExpert at managing multiple projects, timelines, and details; ensures nothing falls through the cracks and deadlines are consistently metAbility to interpret reports and dashboards to track progress, identify trends and surface actionable insights without needing advanced analytics toolsExercises sound professional judgment and maintains confidentiality when handling client, prospect, and internal informationDiligent in maintaining clean data, tracking communications and ensuring accurate documentation across systems and proposalsTakes initiative to spot inefficiencies, flag upcoming needs and keep projects moving forward with minimal oversight

Preferred Skills

Experience using HubSpot and Asana for project management and workflow coordinationFamiliarity with public relations, government affairs or enterprise technology industries is beneficial for success in the role

WORKING AT ORCHESTRA

Salary: (commensurate with experience and skills): $65,000

Benefits

Medical, dental, and vision insurance for employees and dependentsPre-tax Health Savings Account Savings Plan (HSA-SP) or Flexible Spending Account (FSA)401K with a 4% employer match and no vesting periodGenerous paid time offPre-tax commuter benefitsMobile phone reimbursement for data and minutesEmployer-funded life insuranceDiscounted annual bikeshare membershipCorporate discounts through Tickets at Work

Orchestra is the first communications company built for today’s media landscape. Since 2022, it’s acquired nine firms, including: BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Small Girls PR. It also launched Brightmode, a talent acquisition firm for your communication professionals. Learn more at: www.orchestraco.com.

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