GTM Systems Manager

About Aurora Payments: Aurora Payments is a leading financial service provider specializing in payment processing technology. Founded in 2005 and headquartered in Las Vegas, Nevada, we've grown to capture a substantial portion of the U.S. market share across various service industries. Our portfolio includes more than 27,000 merchants, processing $12 billion annually At Aurora Payments, we pride ourselves on our culture of innovation and partnership, working closely with clients to create tailored solutions that consolidate customer tools into a single, easy-to-use platform.

About This Role:
Aurora is seeking an experienced, results-oriented technical SME to lead the strategy, administration, and growth of our go-to-market tech stack. Reporting to the Sr. Director of Commercial Operations, you will develop and execute GTM systems to align best practices with Aurora’s strategic priorities, design scalable workflows, enforce system hygiene, and support sales enablement through automation, tooling, and end-user troubleshooting. This is a unique opportunity to serve as both a strategic leader and hands-on contributor, helping to build a best-in-class GTM systems function. If you're a creative problem-solver with technical expertise and thrive operating in decentralized and cross-functional roles, you’ll have the chance to make a lasting impact on our organization.
Core Responsibilities: Design, document, and maintain GTM system automation to support end-to-end commercial processes—from lead acceptance to renewal and expansionMap and optimize customer lifecycles to drive pipeline growth, improve retention, and enhance customer experienceBuild and manage an operations knowledge base with standardized workflows, training materials, and GTM enablement guidesServe as liaison between business and technical teams, translating strategic needs into actionable process requirementsTroubleshoot and resolve GTM tech, process, and user issues; coach users and maintain a prioritized backlog of enhancementsMonitor sales activity, enforce SOPs, and respond to inbound operational requests with sustainable solutionsSupport Sales and GTM teams with CRM dashboards, pipeline reporting, and forecasting toolsAdminister and continuously improve the commercial tech stack (HubSpot, Salesloft, ZoomInfo, BI tools) to ensure data integrity and user adoptionQualifications5+ years of experience managing and maintaining GTM operations and systems within high-growth B2B, SaaS, or fintech organizations5+ years supporting Sales teams in an enablement capacityExpert-level proficiency in HubSpot architecture, with hands-on experience managing complex systems, workflows, and integrations (e.g., SalesLoft, ZoomInfo, BI tools)Proficient in SQL, with the ability to query, analyze, and manipulate data to support reporting, automation, and process optimizationHighly collaborative, with strong ability to influence stakeholders, attention to detail, and sense of ownershipSelf-starter with excellent project management skills and the ability to thrive in a fast-paced, evolving environment
This will be a remote role.
Benefits Medical, Dental, VisionShort-Term Disability, Long-Term Disability, LifeWork remotely or our Tempe OfficePaid HolidaysPTO401k