Senior GTM Engineer (Customer Success)

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Senior Director, Strategic Customer Operations the Senior Go-to-Market (GTM) Engineer will play a critical role in designing and scaling the technical infrastructure that powers our Customer Success engine. This is a highly strategic and hands-on role that bridges software engineering principles with Customer Success strategy. You will architect resilient, AI-powered systems that enhance customer outcomes, improve retention, and drive efficiency across the full customer lifecycle—from onboarding and adoption to engagement, renewal, and expansion.

This is a full-time role based in New York City operating on a hybrid schedule and expected to work from our New York City office 3+ days per week. Occasional travel may be required for in-person team events or meetings.

What You’ll Be Doing

AI & Automation Engineering

Own the design, testing, and iteration of automation systems that scale Customer Success efficiency (e.g. reducing churn, improving renewal rates, identifying upsell signals).Build predictive models and automations that surface actionable insights to CSMs and Account Managers, such as product usage risk alerts or expansion opportunities.Leverage internal and external data sets to improve customer health scoring, satisfaction tracking, and engagement metrics.Accelerate customer team productivity through AI and automation that supports proactive account management, reporting, and client communication.

Cross-Functional Leadership

Partner with Customer Success, RevOps, Enablement, and Member Marketing/Member Engagement Strategy to continuously improve data-driven customer retention and expansion strategies.Serve as a subject matter expert in GTM engineering best practices, educating customer-facing teams on automation and system optimization.Translate customer success strategy into scalable systems using software engineering best practices (rapid prototyping, iteration, testing, CI/CD).

Tech Stack Ownership

Oversee feature enablement, adoption, and optimization across the tech stack (e.g. Salesforce, Gainsight, Gong, Snowflake) with a focus on improving customer outcomes.Proactively monitor the AI tech landscape to evaluate new vendors and identify opportunities to maximize the efficiency of our GTM technology ecosystem.

What Success Looks Like In This Role

Cross-Functional LeadershipPartner with Customer Success, RevOps, Enablement, and Member Marketing/Member Engagement Strategy to continuously improve data-driven customer retention and expansion strategies.Serve as a subject matter expert in GTM engineering best practices, educating customer-facing teams on automation and system optimization.Translate customer success strategy into scalable systems using software engineering best practices (rapid prototyping, iteration, testing, CI/CD).
Tech Stack Ownership

Oversee feature enablement, adoption, and optimization across the tech stack (e.g. Salesforce, Gainsight, Gong, Snowflake) with a focus on improving customer outcomes.Proactively monitor the AI tech landscape to evaluate new vendors and identify opportunities to maximize the efficiency of our GTM technology ecosystem.

The target base salary range for this position is $159,100 - $194,150 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.Employer sponsored 401(k) match of up to 2% for retirement planningA yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.We offer competitive paid time off policies including vacation, sick leave and company holidays.At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscriptionAccess to BrightHorizons, which provides sponsored child care, back-up care, and elder careUp to $1,000 Professional Development Reimbursement a year.$200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.