GTM Systems, Senior Manager

🌍 Can you help us change the world?
It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇
🧑🏻 💻 About the role
First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:
Mews is hiring the GTM Systems, Senior Manager to architect, build and govern the systems that power our global revenue engine. This leader will bring engineering discipline to our approach to building systems, processes and workflows around Salesforce, Gainsight, Nue, Gong, Clay, HubSpot, and our data platform and should continuously be seeking opportunities to integrate AI for enhanced productivity and insights. Their north star should be maintaining high-complexity logic with near-zero admin.
You will sit in RevOps and partner tightly with Sales, Marketing, Customer Success, Financial Systems, FinOps and Product to design a robust end-to-end architecture, modernize integrations, and build the foundation for a GTM Engineering function.
✅ Your mission, should you choose to accept it:
To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
Architecture & Systems DesignOwn the multi-year GTM systems architecture with Salesforce as the operational hub and Nue as the quote-to-cash backbone.Define and maintain a unified GTM data model and event contract spanning Salesforce, HubSpot, Gainsight, Nue, and Databricks.Establish scalable integration patterns and performance SLAs across all GTM tools.
Critical Workflows & InitiativesLead the redesign and implementation of the systems that matter most for Mews’ growth:Lead lifecycle & routing: HubSpot → Salesforce MQL criteria, scoring, SLAs, SDR routing, re-MQL logic. Building an engine to maximize conversion and minimize time to first touch.CPQ & ordering: Nue quote templates, catalog structure, pricing logic, approvals, activation workflows, change-orders, and churn-per-product automation.Account hierarchy & identity: Resolve parent-child entity identities specific to hospitality and product-level status gaps, enforce deduplicationsRenewals & churn: Build per-product lifecycle and CS workflows; integrate Gainsight and Salesforce for onboarding and handovers.Omnichannel service: Ada (chatbot) optimization, Aircall integration, routing, and case flows.Attribution, scoring & intelligence: Operationalize Gong signals and Clay enrichment into next-best-action workflows and forecasting models.
Engineering Rigor, Delivery and IntegrationsDefine, implement and enforce engineering best standards including CI/CD, code review, branching strategies, CI/CD and environment progressionsImplement automated end to end regression testing across tools like Salesforce, HubSpot and Nue with clear coverage requirements and pre-release checks.Define and maintain core architectural patterns for automation, reusability, integrations, and data contracts.Own reliability for all GTM integrations and mission critical products by setting up SLOs, building monitoring and managing incident responses and RCA workflows.Enforce secure, auditable permission models and compliance controls in partnership with Security and IT.Track and improve delivery of metrics such as cycle time, throughput, and time-to-recovery.Set capacity allocation across KTLO, stability and roadmap work to ensure predictable delivery.Run a structured intake, prioritization, and estimation process with transparent communication of decisions.
Organizational ResponsibilityLead a 9 person GTM Business Systems team including a 5 person Salesforce team (1 manager, 2 admins, 1 developer and 1 solution architect), a 2 person Gainsight team, and 2 team members across Commercial and Support toolsHelp control a 2M budget for tools across the GTM Business Systems stackWork directly with stakeholders in Commerical, CS and Marketing to receive, scope and prioritize requests that relate to any GTM business systems, sharing roadmaps and timelines on a quarterly cadencePartner with Marketing Ops, Commercial and Customer Ops, GTM data analysts, and Financial Systems, FinOps and Product, on shared workflows and data contracts.Work directly with end users as well as collaborate with the enablement team to champion tool usage
Security, Compliance & VendorsPartner with Security/IT to enforce role-based access, auditability, and compliance across GTM systems.Own tool selection, license strategy, and build-vs-buy evaluations; negotiate vendor terms with Procurement.
🤝 You’ll be a great fit if you bring a few of the below with you
7+ years in Revenue Operations systems architecture with leadership experience growing or managing a systems/engineering team.Expert in Salesforce architectural patterns and Apex; advanced CPQ (Nue) configuration incl. pricing rules and approvals. Proficient with HubSpot multi-account architecture and Gainsight CTA/configuration. Have either built Salesforce instances from scratch or scaled them to 300+ user instances with sophisticated product and data pipeline integrations.Are passionate about integrating AI into business process and have experience implementing AI solutions to business processesHands-on experience with at least two of: Nue (CPQ), HubSpot (multi-account), Gainsight, Clay, Gong.Proven ability to redesign complex workflows (lead lifecycle, CPQ, renewal flows, routing, onboarding).Experience establishing engineering practices in a GTM context (CI/CD, version control, code review, sandbox strategy).Track record of eliminating data quality issues at scale—dedupe, enrichment, identity resolution.Thrive in unstructured environments and love bringing order to chaos.
Nice to HaveExperience with Business Central, financial systems, and middleware integrations.Background in high-volume quote-to-cash systems or multi-product billing architectures.