GTM Engineer - Customer Growth

Job Description

We’re hiring a GTM Engineer focused on Customer Growth—someone who pairs hands-on expertise in agentic AI and workflow automation with the customer understanding and commercial judgment of an elite customer success and growth marketing professional.

You'll architect and deploy AI-first systems that don't just support customers—they intelligently drive expansion, identify upsell opportunities, predict churn, and orchestrate personalized engagement at scale. You'll be the bridge between cutting-edge AI automation and revenue growth, building systems that help customers realize value faster while naturally expanding their investment in Kiteworks.

Job Requirements

Technical Excellence
Expert-level proficiency in n8n with demonstrated ability to build complex, production-grade workflows (or equivalent expertise in Make, Zapier, Temporal, or similar)Strong experience with API integrations, webhooks, and event-driven architecturesHands-on experience implementing AI/ML solutions (LLMs, predictive models, recommendation engines)Proficiency in at least one programming language (Python, JavaScript, or TypeScript preferred)Experience with data platforms (SQL, data warehouses, ETL/ELT tools)Understanding of enterprise software architecture and security best practicesCustomer Success & Marketing Expertise
3+ years in customer success, growth marketing, or revenue operations rolesProven track record of driving net revenue retention and expansionDeep understanding of customer lifecycle stages and expansion strategiesExperience with CRM platforms (Salesforce, HubSpot), marketing automation, and CS toolsStrong analytical skills with ability to translate data into actionable growth strategiesExcellent communication skills—can explain technical concepts to non-technical stakeholdersAI-First Mindset
Passion for agentic AI and autonomous systemsExperience deploying AI solutions that drive business outcomes (not just demos)

Job Responsibilities

What You'll Build
Agentic AI Workflows: Design and deploy sophisticated n8n (or similar) automation workflows that act as intelligent agents—monitoring customer health, triggering interventions, personalizing outreach, and identifying expansion opportunities without human interventionCustomer Intelligence Systems: Build AI-powered analytics that predict which customers are ready to expand, which features will drive the most value, and when accounts are at riskRevenue Acceleration Engines: Create automated systems that identify cross-sell/upsell triggers, generate personalized expansion proposals, and orchestrate multi-channel campaignsAI-Enhanced Onboarding: Develop intelligent onboarding sequences that adapt to customer behavior, accelerate time-to-value, and guide customers toward expansion-ready use casesPredictive Engagement Platform: Implement ML models and automated workflows that determine the right message, right channel, and right time for every customer interactionAI Systems & Technical Automation (40%)
Design and build production-grade agentic workflows using n8n, Make, or similar platforms at an expert levelImplement AI/ML models for customer segmentation, propensity scoring, and predictive analyticsIntegrate Kiteworks APIs with CRM, marketing automation, data warehouses, and AI platformsCreate self-healing, autonomous systems that continuously optimize based on outcomesDevelop custom integrations and microservices to extend automation capabilitiesMaintain system reliability, scalability, and security for all customer-facing automationsCustomer Success & Growth (35%)
Partner with Customer Success teams to understand pain points and growth opportunitiesDesign data-driven customer journeys that drive product adoption and account expansionBuild early warning systems for churn risk and automated intervention workflowsCreate customer health scoring systems that trigger appropriate engagement strategiesAnalyze customer usage patterns to identify expansion signals and whitespace opportunitiesDevelop playbooks for AI-assisted customer success motionsGrowth Marketing & Revenue Expansion (25%)
Design and execute AI-powered marketing campaigns that drive customer expansionCreate personalized, automated nurture sequences for upsell/cross-sell opportunitiesBuild attribution models to measure the impact of automated interventions on revenuePartner with Product Marketing to position AI capabilities as expansion driversDevelop customer case studies and success stories that demonstrate AI-driven outcomesOptimize conversion funnels from customer advocacy to expansion deals

Job Benefits

Base pay depends on many factors, such as location, education, experience, and skills. Base pay is only one part of Kiteworks competitive Total Rewards package that can include benefits, perks, equity, and bonuses. The base pay range is subject to change and may be modified in the future.Comprehensive Medical plan and 100% paid Dental and Vision coverage for employees and dependents.100% paid Life/AD&D, STD and LTD coverage for employeesOption of Health Savings Account (HSA) or Flexible Savings Account (FSA) Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off 401k match program Referral Bonuses Stock equity -- every employee is granted stock options when they walk in the door