Senior GTM Systems Manager

Role Details

Location:This role is based 2 days per week out of our San Francisco, HQ and is not eligible for full-time remote work. Compensation:The annual salary range for this role is $155,000-$185,000, in addition to equity & benefits.
The range displayed on this job posting reflects the minimum and maximum compensation. Factors including location, level, job-related knowledge, skills, and experience will determine compensation.

About Gem

Gem is the only AI-first all-in-one recruiting platform. It brings together your ATS, CRM, sourcing, scheduling, and analytics — plus 800+ million profiles to source from — with AI built into every workflow. By eliminating the headaches of juggling multiple tools, Gem helps customers boost recruiter productivity by up to 5x while saving 30-50% on technology costs. Over 1,000 organizations — from startups to industry leaders like Zillow, DoorDash, and Asana — trust Gem to fuel their growth. With an industry-leading 4.8/5 rating on G2, Gem is the platform recruiters actually love to use. Gem has raised $148M from renown investors including Accel, Greylock, ICONIQ, Sapphire, and Meritech.

With Gem, You Can Experience The Power Of a Truly Connected Recruiting Platform — One Consistent Interface, Unified Data, Smarter AI Recommendations, And Simplified Permissions. Our Customers Achieve Remarkable Results

Just as we strive to help our customers find great talent, we also invest in our own people and culture. We are proud of the culture we’ve built and have recently been recognized as:

Forbes America's Best Startup Employers 2025Great Place to Work Certified, 2024Fortune Best Workplaces for Millennials, 2023

The Team & Role

Gem is looking for a senior individual contributor to own and evolve the GTM systems that power our go-to-market engine at scale.

This role sits at the intersection of Salesforce, Revenue Cloud, data architecture, and real-world GTM usability. You’ll design and build the workflows that connect our tools, streamline how we sell and renew, and help teams spend less time fighting systems and more time with customers.

We’re a multi-product company entering a new scale phase. The foundation exists — what’s needed now is thoughtful system design, simplification, and stewardship.

This is a hands-on builder role with real ownership, not a ticket-based admin role. Ownership here spans everything from system reliability and issue resolution to designing durable workflows that scale over time. You’ll partner closely with Revenue Operations leadership and have access to consulting support for specialized or heavy technical work.

Why This Role Matters

Gem’s GTM motion is becoming more sophisticated — more products, more segments, more signals — and that complexity only works if teams trust the systems supporting it.

Our Systems Need To Help Teams

work fasterspend more time with customersreduce errorsuse data and intelligence with confidence

This role builds the systems foundation for scale without prematurely adding layers of process or headcount. It’s a high-impact senior IC role with meaningful ownership and the opportunity to shape how Gem operates as we grow — by building systems teams trust and rely on every day.

What You’ll Do Day-to-Day

Designing usable GTM workflows (end-to-end)

Design clean, scalable workflows across the full commercial lifecycle: lead → opportunity → quote → renewal → expansion → multi-year renewal

Optimize for end-user usability, not just technical correctnessReduce friction for Sales and CSEnsure workflows scale as our product catalog and segments expandSupport both sales-led and self-service-adjacent motions Revenue Cloud & Quoting

Own How Revenue Cloud Supports Our GTM Motion

Configure products, pricing, discounting, and approvalsShape quoting that is fast, accurate, and maintainableExpand capabilities where they clearly add valuePartner with consultants for specialized CPQ or complex builds Cross-stack systems integration

Turn Tools Into a Connected System

Salesforce, LeanData, Gong (Engage + Forecast), Pylon, Vitally, Outreach, Marketo, ZoomInfo, and moreDesign workflows that increase signal flow, and reduce tool sprawlActivate capabilities we already pay for before adding new ones Data architecture & system health

Own The GTM Data Foundation

Maintain a clean, well-documented data modelDesign fields and structures that support segmentation, reporting, forecasting, and market architectureBalance precision with usability — data that’s technically perfect but unusable doesn’t help Intelligence → Salesforce

Bring Insight Into The System Of Record

Integrate signals from Gong, Pylon, Vitally, and support systemsImprove deal inspection, forecasting quality, and renewal risk visibilityReduce reliance on manual rep updates

About You

6–10+ years in Salesforce / GTM systems / Revenue Operations systems rolesStrong hands-on experience with Salesforce Flows, validation rules, and declarative automationExperience configuring Revenue Cloud or CPQ in real GTM environmentsDeep understanding of pipeline, quoting, renewals, and expansionsProven ability to design systems with end-user usability in mindStrong GTM intuition — understands how Sales, CS, Finance, and self-service motions actually workAbility to make smart tradeoffs: build vs simplify vs outsourceComfortable operating as a senior IC and primary ownerClear, confident communicator across technical and non-technical partnersSalesforce Admin or Advanced Admin certification

Nice-to-Haves (not Required)

Deeper Revenue Cloud / CPQ experienceExperience in multi-product or multi-segment GTM environmentsFamiliarity with AI-enabled GTM tools (e.g., Pylon, Actively AI)Basic Apex literacy (helpful, not required)

Benefits

Highly competitive salary & equity10-year window to exercise your stock optionsSupportive Flexible Time Off program16 paid holidays, including regular company-wide wellness daysBest-in-class medical, dental & vision insurance$1,200 annual stipend for learning and development opportunities16 weeks of Paid Parental Leave for birthing and non-birthing parentsNew Parent Perks totaling $1,500 and flexibility upon return to work

Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At Gem, we’re committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success.

Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at accommodations@gem.com we’ll work with you to meet your accessibility needs.

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