Customer Growth Operations Lead

About Teton.aiTeton.ai is building the foundational data layer for the point of care using real time, multimodal AI to generate a digital twin of the resident and care environment. Our proprietary computer vision system enables staff to automate documentation, proactively manage resident acuity, and streamline workflows across entire communities. From assisted living settings to hospital wards, our platform delivers unprecedented access to real time data insights, empowering providers with actionable intelligence to enhance decision making and elevate care delivery.
The roleAs Customer Growth Operations Lead you will serve as a strategic operator and trusted partner to the VP of Customer Growth. Your mission is to bring structure, visibility, and executional excellence to how Teton grows and retains customers. You will lead cross functional coordination, build scalable processes, and ensure strategic initiatives move from idea to outcome. Most importantly, you will come to deeply understand the customer and what moves the needle for them to adopt this critical technology.
Key responsibilitiesDeeply understand the customer needs, economics, workflow and value capture. Translate this into ways of communicating, processes, ROI and growth plans that the customer can buy into.Build and optimize internal frameworks including pilot to expansion playbooks, risk scoring, and account health dashboardsCoordinate across Account Management, Sales Ops, Customer Success, Deployment, and Product to ensure alignment on timelines, ownership, and outcomesLead data and reporting efforts that provide visibility into ARR growth, expansion velocity, retention, and customer healthPrepare insights and materials for executive and board level reviews related to customer growth performanceDrive special projects that enhance operational efficiency or support new commercial strategiesServe as a trusted partner and proxy for the VP of Customer Growth in meetings, ensuring decisions are captured and follow through occursFoster a culture of accountability and clarity across the team
What you bring5+ years of experience in management consulting, strategic operations, or customer success operations within a SaaS or healthcare technology environmentStrong analytical and financial acumen with proven ability to interpret and visualize data to guide decision makingDeep understanding of cross functional collaboration, project management, and executive communicationStrong systems thinking and process design mindset, able to create clarity in a fast moving startup environmentExcellent organizational skills and attention to detailSelf starter who thrives in ambiguity and takes ownership from planning through executionProficiency with tools such as HubSpot, Notion, G Suite, Gong, and BI or reporting platformsPassion for improving healthcare through technology and data driven insights
What we offerCompetitive compensation with stock optionsOpportunity to help shape the structure and future of Teton’s customer growth organizationA mission driven environment where your work directly impacts how care is delivered and measured globally401(k) plan, paid time off, health insurance.