GTM Engineer

Location: New York City (Grand Central), NY (in-office 4 days/week)

Reports to: VP, GTM

Level: Senior IC

About Us

At Kizen, we build technology that makes AI actually work for people.

Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically.

And that's just the beginning. With Kizen, developers can build new enterprise applications, while business users can customize dashboards and agents using AI, low-code, or code – all on the same platform. The possibilities are limited only by imagination.

What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection – all built on an AI-first architecture that's easy to adopt, scale, and trust.

We're not chasing hype. We're solving real operational problems and helping the world's most complex organizations work faster, smarter, and more humanely.

Join us in transforming how industries work – one workflow, one agent, and one customer success story at a time.

The Role

We're looking for someone to build the systems that move deals forward – from first signal to renewal – all on the Kizen platform.

This is not a traditional RevOps, Sales Ops, or Marketing Ops role. This is a hands-on systems builder role for someone who understands revenue motions and knows how to architect and automate the underlying infrastructure.

Kizen is both our internal GTM operating system and the CRM platform we sell to customers. You will be building directly on the Kizen platform, shaping how our own revenue engine runs while influencing how our product evolves.

This role is not a one-time setup. As our GTM motion, AI capabilities, territories, and customer segments evolve, the systems that power revenue must evolve with them. This role owns that evolution.

If you think in pipelines, data models, workflows, automations, APIs, AI agents, and build-vs-buy tradeoffs, this role is for you.

What You'll Do

Own the GTM data model and system foundation

Define and evolve the core data model across accounts, contacts, opportunities, activities, products, renewals, and AI interactionsEnsure data structures support reporting, forecasting, automation, permissions, and scaleBalance flexibility for teams with consistency for leadership visibility

Build and own the end-to-end GTM system on Kizen

Architect and maintain workflows across Lead → Account → Opportunity → Close → Post-sale handoff → RenewalTranslate GTM strategy into durable system behavior rather than one-off processesContinuously evolve how the system operates as segments, motions, and products change

Design and operate AI BDRsystems for lead follow-up and qualification

Build AI-driven workflows that handle inbound lead response, follow-up, and early qualificationDefine how and when AI agents engage prospects versus when leads are routed to human sellersEnsure clean, reliable handoff between AI-driven engagement and AEsFocus on improving speed-to-lead, consistency, and conversion through iteration and learning

Use AI and data enrichment to qualify and score leads

Integrate data enrichment tools and intent signals to improve lead quality and routing decisionsDesign scoring and prioritization logic that combines firmographic data, engagement signals, and AI-derived insightsContinuously refine qualification and scoring models as volumes, segments, and GTM strategy evolve

Design territory alignment and account assignment systems

Build flexible territory and segmentation logic to support coverage models and growthSupport account assignment, reassignment, and greenfield expansion as the business evolvesEnsure ownership and visibility models scale cleanly across GTM roles

Engineer revenue workflows and pipeline systems

Build systems that support deal progression, inspection, and forecasting without over-constraining teamsImprove deal velocity, data quality, and follow-through through automation and system designEnable leadership to understand pipeline health, trends, and change over time

Integrate and orchestrate the GTM stack

Connect Kizen with tools such as ZoomInfo, Apollo, Gong, Freshdesk, email, calendar, and internal systemsDesign event-driven workflows using APIs and integrations to reduce manual work and improve data flow

Partner closely with GTM leadership

Work side-by-side with Sales, Marketing, Support, and Leadership to shape GTM systems strategyBalance near-term execution with long-term scalability and adaptabilityTreat GTM systems as a living product that requires ongoing ownership and iteration

What You Must Have

Strong systems and solutions DNA; you've built or owned revenue systems rather than just administered themDeep GTM fluency across funnels, pipeline stages, conversion, velocity, and forecastingExperience designing or operating automated or AI-assisted lead flowsComfort with architecting territory models, account ownership, and assignment logicHands-on builder mindset with a bias toward iteration and experimentationTechnical comfort with APIs, integrations, automation tooling, and system logicStrong data fluency with structured data (SQL or equivalent)4-8+ years of experience in GTM systems, revenue operations, sales architecture, or adjacent rolesExperience in B2B SaaS or vertical SaaS strongly preferred

Nice to Have

Experience building on or alongside a CRM productPrior solutions engineering or implementation experienceLight scripting or automation experience using Python, JavaScript, or low-code toolsExperience designing or implementing API integrations and webhook-based workflowsStrong opinions on build-versus-buy decisionsFamiliarity with modern GTM and support tooling ecosystemsDirect experience designing AI agents, conversational workflows, or automated qualification systems

You Are Not a Fit If You Are

A traditional RevOps or Sales Ops professional without systems depthA Salesforce admin looking for a platform migration roleA marketer who dabbles in operationsSomeone who views GTM systems as a one-time setup rather than an evolving strategy

Why This Role Is Different

You are building on the product itself; Kizen is the platform you extendYour work directly determines how AI and humans work together to drive revenueThis is a permanent, strategic systems role, not a maintenance functionYou operate with high ownership and low bureaucracyWhat you build internally directly informs what we ship to customers

Who You'll Work With

Luke Murphy, VP GTMJamie Signorile, VP SolutionsDaniel Yount, VP Customer Success

Why Kizen

We're a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you'll play a pivotal role in shaping the company's future while enjoying a supportive, dynamic, and collaborative workplace. You'll have opportunities for professional development, impact, and career advancement.

What We Offer

Career Growth OpportunitiesEngaging Work CultureTop-Tier CompensationEquity PackageHealthcare CoverageProfessional Development StipendsHealth and Fitness StipendPTO

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.

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