GTM Systems Manager

Join the Team Modernizing Medicine

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This for doctors, by doctorsphilosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When You Join ModMed, You’re Joining An Award-winning Team Recognized For Innovation And Employee Satisfaction. From Our Global Headquarters In Boca Raton Florida, And Extensive Employee Base In Hyderabad India, We Are a Team Of 4,500+ Passionate Problem-solvers On a Mission To Increase Medical Practice Success And Improve Patient Outcomes

Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary

As an Individual Contributor, the GTM Systems Manager is a hands-on owner responsible for supporting and scaling operational excellence across our GTM tech stack. This role focuses on building scalable processes, maintaining rigorous data hygiene, and executing the day-to-day administration of key sales and marketing tools. Sitting within the GTM Innovation team, you will act as the technical point of contact to resolve stakeholder requests, bridge process gaps, and lead the end-to-end implementation and ongoing maintenance of new technologies.

Your Role

Platform Ownership & Administration: Serve as the primary administrator for the non-SFDC GTM tech stack, managing user lifecycles, permissions, and technical configurations to ensure seamless daily operations.Tech Stack Optimization: Proactively audit tool functionality and spend to reduce redundancies, maximize ROI, and ensure all systems align with industry best practices.Performance Monitoring: Implement monitoring solutions to track system health, identify technical bottlenecks, and execute performance improvements across all owned platforms.Data Governance: Maintain rigorous data hygiene and operational standards, identifying and resolving process or policy gaps within the tech stack to support scaling.Strategic Collaboration: Partner with RevOps, Marketing Ops, and DX teams to scope, test, and implement system enhancements and complex integrations.Solution Evaluation: Support GTM Innovation Managers in vetting new software solutions and conducting technical scoping for potential additions to the stack.Process Engineering: Design and document scalable workflows for tool deployment, troubleshooting, and stakeholder request management.Adoption & Enablement: Monitor usage metrics and establish governance guidelines to ensure tools are utilized effectively, consistently, and securely across the organization.Technical Support & Troubleshooting: Act as the central point of contact for bug resolution and system-related inquiries, providing timely support to cross-functional stakeholders.

Skills & Requirements

Bachelor’s degree in Business Administration, Marketing, Information Technology or equivalent experience.5+ years of experience managing and administering GTM technologies at a SaaS company.Proven experience in managing and optimizing technology stacks and implementing new systems or tools.Experience managing revenue intelligence platforms (Sales engagement/Conversational Intelligence/Forecasting) Experience managing marketing automation platforms like Account Engagement, Marketo, Hubspot.Proficiency in data analysis and reporting tools (e.g., Excel, DOMO).Excellent communication and collaboration skills.Excellent troubleshooting skills with the ability to diagnose and resolve platform issues.

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

United States

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.Generous Paid Time Off and Paid Parental Leave programs,Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote interviews,and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.