Asst. Manager, OnStar Services Revenue Operations Reporting & Insights

Job Description

Some of what you'll do:

Identify opportunities / schemes leading to step function acquisition or retention improvementsBuild self-service solutions for you and the team to leverage / improve our operationsCreate and adjust queries for ad-hoc analysis on existing data assetsto root cause performance and utilize insights to drive our business tacticsStand up visualizations, when appropriate , for easier insights and storytellingStrengthen our understanding of customer lifetime value (CLV) through insights around omni-channel acquisition and churn

About you:

Win or learn mindset . Be ready to define what that mindset means to youYou live in the future, seeing things how they could or should be, not how they areYour default wiring is set to Yes, ifYou have an undeniable bias toward action; you're not afraid to make decisions and take on the accountability for the outcomesYou're a connecter, you work well cross functionally, ensuring we maintain an anti-silocultureYou're seeking an experience embedded in a business unit rather than an analytics CoEYou take pride in your creativity but you're a quant / data person and logic is foundational to who you areYou're unwavering in pursuit of how we scale this division of General MotorsYou're motivated by ambitious goals and obsessed with how you can make an impact

Some of what will help you be successful:

Proven business acumen while also capable of self-service when it comes to leveraging analytics to guide business outcomesHistory of cross training analytical/technical skills to junior talentHigh competency with scripting languages ( e.g. SQL), BI visualization tools ( e.g. Power BI), and data manipulation ( e.g. KNIME)Ability to atomize components of CLV and influence the appropriate decisioning based on your insights / storytellingExpertise in developing and maintaining a financial model, business case, or similarExhibited capacity to fall short, be wrong, fail, and apply learnings to future endeavorsTrack record of influencing without authority, as you'll be an individual contributorInnate curiosity that enables you to provide proactive recommendations on how to drive the business forward everyday

Required Experience:

Minimum 2 years experience ; example areas may include:eCommerceSubscription performance managementFinanceAnalyticsBachelors Degree or relevent experienceHigh competency with scripting languages ( e.g. SQL), BI visualization tools ( e.g. Power BI), and data manipulation ( e.g. KNIME)

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

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Benefits Overview

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